Hidden Iceland has always endeavoured to offer the most flexible cancellation policies, and to be as understanding as we can. Even before the COVID-19 global pandemic. We believe that it is all a part of the high levels of customer service that we always strive to provide.
We also understand that events can arise that can affect your travel plans, despite how much planning and prevention is put in place. Holiday plans do not get cancelled lightly. So we will always try to work with you to adjust your travel plans, get your holiday back on track, or refund you the full amount you are entitled to, if it really isn’t possible to travel. Please read on for our full cancellation policy details, as well as the terms and conditions for booking and joining our tours.
If you are a Travel Agent, Reseller or OTA, reach out to us on info@hiddeniceland.is to get access to the Agent Terms & Conditions, which supersede these.
To familiarise yourself with our booking terms and conditions you can read our full terms here.
Our cancellation policies differ slightly depending on the type of trip you have booked. Usually this is to do with group sizes and whether the tours are day trips or longer trips. If we can avoid any costs of cancellation, like for accommodation charges, then we will pass that refund on to you. As always, if you are unsure or are looking for specific information for your booking, or want to understand your options, please get straight in touch with us via phone or email.
Reschedule or Defer Your Booking for FREE!
Bookings of all Hidden Iceland operated tours allow for you to defer or reschedule your tour to a later date, with no fees to do so. This is of course only possible with sufficient notice for us to avoid any charges for hotels or partner activity operators that are included in your tour. For most bookings this would be possible with 7 or more days notice before your planned travel dates. If you are travelling in or as part of a larger group (more than 8 people, or more than 4 hotel rooms booked each night) then your booking will class as a Group Booking. With Group Bookings we have a bit less flexibility with moving reservations or avoiding cancellation fees from hotels. Though we can if notice prior to travel is sufficient. Please get in touch with us to get advice for your group booking as to what we can do in your situation. We will always work to achieve the best solution for everybody.
Partner Tours / Activity bookings through Hidden Iceland are subject to the specified cancellation policies of the operator. However most of our partners are as flexible and great to work with as we are. That’s why we work with them! Again, we will endeavour to work with them and you, to get the best outcome for everybody. Just get in touch with us if you are unsure.
Cancellations Policy & Refunds of our Group Tours
The cancellation policies outlined below are for our scheduled, group tours that are directly bookable on our website. The policies vary based on whether the tour is just a day trip, or one of our longer multi-day tours that include accommodation.
REFUNDS ON GROUP DAY TOURS
For all bookings of scheduled, small group day tours operated by Hidden Iceland, a minimum of 24 hours notice of cancellation from the customer is required for a 100% refund. If cancellation is made after this time no refund is given. We will always endeavour to reschedule you onto a new trip departure, where possible.
Notice given |
Cancellation fee |
Notice of more than 24 hours |
0% |
Notice of less than 24 hours |
100% |
REFUNDS ON GROUP MULTI-DAY TOURS
For all bookings of scheduled, small group multi day tours operated by Hidden Iceland we will refund 90% of the cost of the tour if more than 7 days notice is given before the tour. If we receive the request less than 7 days, but more than 48 hours notice, you will be refunded 50% of the tour price. With less than 48 hours notice no refund is provided. We will always endeavour to reschedule you onto a new trip departure, where possible. All cancellation fees can be avoided if you opt to defer your booking, rather than cancel, as long as sufficient notice is given.
Notice given |
Cancellation fee |
Notice of more than 7 days |
10% |
Notice of 2-7 days |
50% |
Notice of less than 48 hours |
100% |
Cancellations Policy & Refunds of our Package Trips
The below cancellation policies apply to the cancellation of entire package trip cancellations. (Private, Self Drive & Small Group Tour Packages) are more dependent on the number of people travelling in your party. We are able to offer more flexible cancellation policies for smaller travelling parties. Private groups that are larger than 8 people, or that require the booking of at least 4 hotel rooms each night, are classed as group bookings.
EXCEPTIONS:
1.If an individual component of a tour is cancelled (i.e. not the entire trip), then the cancellation policy of that specific item may apply.
2. On occasion, some of the activities and accommodations we utilise for your package will have conflicting cancellation policies that require an additional notice period or upfront payment. It is the responsibility of Hidden Iceland staff to make you aware of these additional terms prior to any booking.
REFUNDS ON PACKAGE TRIPS
1 – 8 PEOPLE OR 1 – 4 HOTEL ROOMS
If your travelling party includes less than 8 people (or less than 4 hotel rooms booked each night) then the following policy applies to you. In the event that travel is not possible you may be able to reschedule this trip free of charge, and as many times as necessary, as long as the notification is provided at least 7 days before travel was planned. With more than 7 days notice of cancellation we will refund 90% of the cost of the tour, if the full amount has been paid. If we receive the request less than 7 days prior to travel then no refund is provided.
Notice given |
People / Rooms |
Cancellation fee |
Notice of more than 7 days |
1-8 people / 1-4 rooms |
10% |
Notice of 0-7 days |
1-8 people / 1-4 rooms |
100% |
10% of the total tour cost is always non refundable if the tour is cancelled. This covers our transactional and administrative costs as a result of booking and cancellation. However all cancellation fees can be avoided if the tour is deferred or rescheduled with sufficient notice, rather than cancelled. Please note that If you have only paid a deposit when the cancellation request is received, the cancellation fee is based on the full tour price.
REFUNDS ON GROUP PACKAGES
8+ PEOPLE OR 4+ HOTEL ROOMS
Unless specified the following cancellation policy will apply for any group packages (Small Group Package, Private Package or Self Drive Itineraries) with more than 8 guests (or 4 hotel rooms).
Notice given |
People / Rooms |
Cancellation fee |
Notice of more than 12 weeks |
8+ people / 4+ rooms |
10% |
Notice of 4-12 weeks |
8+ people / 4+ rooms |
50% |
Notice of 1-4 weeks |
8+ people / 4+ rooms |
75% |
Notice of less than 1 week |
8+ people / 4+ rooms |
100% |
Cancellations with more than 12 weeks notice will receive a 90% refund of the full tour price. If we receive a cancellation request less than 12 weeks, but more than 4 weeks notice, you will be refunded 50% of the full tour price. If we receive a cancellation request less than 4 weeks, but with more than 7 days notice ahead of travel, you will be refunded 25% of the full tour price. Private and specialised tour cancellations with less than 1 weeks notice are not refundable. 10% of the total tour cost is always non refundable if the tour is cancelled. This covers our transactional and administrative costs as a result of booking and cancellation.
If you have only paid a deposit when the cancellation request is received please note that the cancellation fee is based on the full tour price and not a percentage of the deposit amount.
REFUNDS ON PRIVATE DAY TOURS
For all bookings of private day tours, where only the day tour is arranged, and no accommodation, the following cancellation policy applies. With more than 7 days notice a 90% refund is provided. If we receive the request for cancellation less than 7 days, but more than 48 hours before the trip, you will be refunded 50% of the tour price. With less than 48 hours notice before the trip then no refund is provided. We will always endeavour to reschedule you onto a new trip departure, where possible. All cancellation fees can be avoided if you opt to defer your booking, rather than cancel, as long as sufficient notice is given.
Notice given |
Cancellation fee |
Notice of more than 7 days |
10% |
Notice of 2-7 days |
50% |
Notice of less than 48 hours |
100% |