BOOKING TERMS & CONDITIONS

Please note that all prices for the services provided by Hidden Iceland are in the company’s local currency, Icelandic Króna (ISK). Any pricing that is advertised in local currency on the Hidden Iceland website or through approved re-sellers is subject to exchange rate fluctuation. Therefore, any price not advertised in Icelandic Króna must be taken as indicative only, with the Icelandic Króna price taking precedence. As a local operator, Hidden Iceland cannot be responsible for currency fluctuations and/or additional fees outside its control that may be applied, such as bank transfer fees, credit card fees, etc.

Hidden Iceland reserves the right to change its rates in case of economic changes, including, but not limited to, currency fluctuations, inflations, increased cost of supplies, tax changes and other force majeure events. In case of VAT or other tax changes, the Client contract prices will change accordingly. Price changes affected by tax changes will apply to all reservations, although reservations has been confirmed on previous prices or payment has already been made. All rates are inclusive of VAT and are subject to any official tax changes.

Our booking process is designed for your convenience and peace of mind. Upon booking, we require a 50% deposit to secure your tour, with the remaining balance due 8 weeks before the scheduled start date.

In the event that the tour is quoted within 8 weeks of its start date, full payment is required to confirm your reservation. This ensures a seamless planning process and allows us to prepare for your upcoming adventure.

Hidden Iceland aims to provide the most flexible terms possible, but as with any travel, especially to destinations as dependent on the natural elements as Iceland, unexpected eventualities can happen. We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, as well as comprehensive travel insurance ahead of any international travel.

We have partnered with Koala Travel insurance to offer Hidden Iceland client's Cancel For Any Reason (CFAR) Travel Insurance. As the name suggests, you can cancel for any reason, no questions asked or proof required, up to 24 hours before your trip to get refunded 90% of the total amount paid to Hidden Iceland. As part of this insurance, you are also covered for medical expenses and repatriation services in case of any medical assistance being required from an injury or illness sustained whilst travelling. To read more, get a quote or purchase this CFAR Travel and Medical insurance, click here. Please note, the insurance needs to be purchased within 14 days of paying the deposit for your trip. If you have any questions, feel free to reach out to your Hidden Iceland Travel Expert.

If you choose not to purchase travel insurance of any kind, you accept full responsibility for the loss of your non-refundable deposit, and any other payments made to Hidden Iceland in the event of a cancellation that is not eligible for a refund under our payment and cancellation policies, or in the event of force majeure.</h4

All adventure trips and outdoor activities are dependent on weather and general conditions. The weather in Iceland changes quickly particularly in winter. We reserve the right to change your itinerary and/or cancel your trip with your safety in mind. If Hidden Iceland cancels your tour due to weather or unforeseen events you will be refunded for that portion of the tour. If you, the customer, cancel the tour with weather in mind you will not be entitled to a refund. Any tour that goes ahead will have taken weather and safety into account.

In the case that a material part of the tour is unable to be provided by Hidden Iceland due to unforeseen circumstances, then a partial refund will be provided if an alternative cannot be scheduled. This partial refund will relate directly to the cost associated with the activity and not a set percentage of the tour. The Hidden Iceland team will get in touch with you directly in this case.

Clients are advised that all activities are undertaken entirely at their own risk, and they must behave in a fit and proper manner at all times in accordance with our, or our partners, guidelines. Full responsibility must be taken for your safety. All outdoor tours and activities carry inherent risks, and Hidden Iceland does not assume any responsibility for accidents that are caused by its clients or can be traced to their actions or are caused by factors outside human control (force majeure). With the purchase of your trip, you agree to these conditions, understand its implications and accept responsibility for your participation in the trip. Depending on the excursion, you may be requested to sign an additional liability waiver or medical disclosure form.

It is your responsibility to fully read the tour description and associated guide(s) that details what each tour entails. If you are unsure whether you can take part in all activities, it is your responsibility to contact Hidden Iceland before the tour to cover any uncertainties.

We reserve the right to refuse participation to clients who we believe are under the influence of alcohol or drugs. In such circumstances no refund shall be given. Our guides reserve the right to refuse participation to any client whose conduct or manner is likely to cause offence, upset or put other clients, the public or the guide in danger. In such cases, full cancellation charges apply.

No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damages, negligence, weather, war, or other unforeseeable causes (force majeure). The estimated duration of tours, are standard times and can vary according to road or weather conditions. Punctuality is a key objective to Hidden Iceland’s operations. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless of whether the loss is direct or indirect.

All personal information will be strictly confidential and will not be given or sold to a third party. We do offer products or services on our website from trusted partner companies within the Icelandic tourism sector. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

• Hidden Iceland will treat you with the same courtesy, professionalism, and care that we would provide to all clients. In return, we expect the same level of courtesy to be forthcoming from you, towards our Hidden Iceland staff and to other guests.

• All quoted itineraries will include accommodation, activities, guide costs, vehicles, fuel, and other associated services, unless otherwise stated.

• In the case that you have already booked some components of your trip (especially outside of Reykjavík), we may ask you to cancel some if they conflict with the effective running of our quoted package.

• If you have booked accommodation in Reykjavík before receiving a quote, we can provide a package that excludes Reykjavík accommodation.

• For logistical and quality reasons, Hidden Iceland does not provide a partial package based around already booked activities and accommodation, if outside the capital region of Reykjavík.

• It is not possible to provide an itemised list of costs from Hidden Iceland if you are given a package quote. The rates we receive from our partners are confidential and include our embedded margin. We will provide individual prices for upgrades and optional extras only.

• All quoted itineraries and prices are to be considered indicative only until it has been explicitly noted by us that the price is final. A tour price and itinerary is only considered final once all aspects of the tour have been reserved. It is the responsibility of both parties to conclude if the quoted price is final (with reservations made) or if the rate is indicative only. In the case of the latter, Hidden Iceland cannot be held responsible for any changes to a quoted price.

• It is the right of Hidden Iceland to choose when to reserve and finalise a booking.

• All hotels and secondary service providers that we partner with have been extensively tested and approved by Hidden Iceland. We will not provide you with an itinerary using untested providers unless expressly noted and agreed upon (and considered low-risk or low impact). We may refuse to provide a requested itinerary from you if we cannot operate using our approved partners and hotels, or it impacts the smooth and safe running of a Hidden Iceland tour.

• Once an itinerary has been agreed upon and paid for, it is your responsibility to familiarise yourself with all the information we have provided you and liaise with us before the tour commencing if anything is unclear.

• An agreed upon and paid for itinerary, is considered final with appropriate cancellation terms applied. Any material changes to an itinerary should be requested before the exchange of payment.

• We provide in-country support via our operations team between 8:00 AM and 8:00 PM daily. This team is there to maintain the smooth running of all our current and upcoming tours. This team can cater for minor changes, paid additions and feedback.

• We do not have the provision to rebuild agreed upon itineraries in real time upon the request of the client, nor has this been accounted for in the price of the trip.

• It is essential that up-to-date contact information is provided before you arrive in Iceland. This is your responsibility to make sure all contact details work and are checked while in country.

• Hidden Iceland does not arrange international airfares.

Extras and rental gear can be added upon booking if you didn’t choose it as an extra as part of booking. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation, then please contact us at info@hiddeniceland.is. Although some of our tours have rental gear held in the vehicle, this is not mandatory and if you require rental gear, you must contact Hidden Iceland prior to the tour to guarantee availability on the tour.

Safety equipment needed for each tour, such as glacier equipment, is provided by Hidden Iceland and is not classified as rental gear.

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied. Any promotions held outside the Hidden Iceland website (by resellers and booking agents) cannot be applied to any direct bookings without prior approval.

All sales of Hidden Iceland gift cards are delivered by e-mail after the purchase is completed. All gift cards are charged upon sale and are non-refundable in all circumstances. Gift cards can be transferred to somebody else.