GENERAL CONCERNS
Travel insurance is always a good idea. We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, as you would when travelling anywhere in the world.
We try to provide the most flexible cancellation policy that we can, but unexpected things can come up that stop you from being able to go on your dream trip, or require you to make a claim whilst travelling. We hope that it is never needed, but it is always best to be covered for any eventuality. We have partnered with Koala Travel insurance to offer Hidden Iceland customer's Cancel For Any Reason (CFAR) Travel Insurance. As the name suggests, you can cancel for any reason, no questions asked or proof required, up to 24 hours before your trip to get refunded at least 90% of the booking price. In many instances, with more than 10 days notice, you will be refunded up to 99% of the booking price. As part of this insurance, you are also covered for medical expenses and repatriation services in case of any medical assistance being required from an injury or illness sustained whilst travelling. To read more, get a quote or purchase this Cancel For Any Reason Travel and Medical insurance, click here. Please note, the insurance needs to be purchased within 14 days of paying the deposit for your trip. If you have any questions, feel free to reach out to your Hidden Iceland Travel Expert.
Tipping is not mandatory in Iceland. However, if you feel like your guide did a great job, and you want to show appreciation for that, then a tip can be a great way to do this.
There are no set guidelines for how much to tip. Just whatever you consider appropriate based on your own experience and tipping culture.
You can tip in your local currency if more convenient. Some guides may be able to accept digital tips if you do not have cash.
It is also a great compliment for both the guide and Hidden Iceland if you take the time to refer them on to others, or write a review on TripAdvisor, Google Reviews, Facebook, and telling all your friends about your experience.
You should bring plenty of layers. The weather in Iceland is unpredictable and changes quickly! Be prepared for wind, sun, snow and rain. We often get all four in the one day, especially in winter. There’s no bad weather, just bad clothing.
Bring a backpack to carry your camera, water bottle, waterproof/extra layers and snacks. We will always allow stops on our tour to grab snacks and drinks to keep us going for the day. Certain tours include lunch (check tour description). If it doesn’t we will stop at our favourite places in the area to eat.
A camera is always necessary, as is a positive and adventurous attitude. We look to have as much fun as we can whilst exploring Iceland’s incredible sights.
You can have a further read about how to prepare for the Icelandic weather in summer here. If your trip will be in winter, then you can find a packing guide here.
The cancellation policy that applies to your tour is based upon whether the tour is a day tour, multi-day or private tour. Please read through the detailed cancellation policies that apply to each tour within our Terms & Conditions. Please note that if a tour is cancelled by us as a result of weather, then you will be refunded in full.
The weather in Iceland can change quickly, and not always for the better. This means that some of our trips can be affected by the weather. We will endeavour to access as much of the original trip as possible and provide similar alternatives if we can’t. We don’t cancel tours for ‘unpleasant weather’ as we think it just adds to the full Iceland experience. However, our highest priority is yours and our own safety. The two main considerations are strong winds and road conditions and if the conditions change from unpleasant to unsafe then the guide can make the decision to stop the tour at any time. If this happens then a full or partial refund will be applied to your account.
If you are a travelling family, submit at the private tour form with us to see what we can offer in regards to private trips catered especially for your family. Our private trips are competitively priced, and the trip is then perfectly designed for your whole family.
Iceland has a growing tourist industry and even the quiet parts of old are becoming increasingly popular. In winter this is especially tricky as many people are trying to squeeze in as many fun activities into the few daylight hours available. Hidden Iceland endeavours to show the best of Iceland and to find a few spots that are more secluded to allow you to truly experience the magic of Iceland. We can never promise complete seclusion, but we use our experience to escape the crowds when we can.
We can’t guarantee that you’ll get your choice of guide but if scheduling allows it we’ll do our best to accommodate. This is much more possible with private tour bookings.
The Northern Lights is a natural phenomenon that is as unpredictable as it is amazing, so we cannot make any guarantees that you will see it. Where we stay on our overnight trips puts us well positioned to view them, with favorable conditions. We are always happy to recommend good spots and give you updates on the solar activity forecast and cloud cover.
We have some experience in running this trips so the times on the website are generally accurate. With that said there are many factors that can affect the timing of the trip so the duration of the trip may vary slightly from the estimated time.
Travel insurance is always a good idea. We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, as you would when travelling anywhere in the world.
We try to provide the most flexible cancellation policy that we can, but unexpected things can come up that stop you from being able to go on your dream trip, or require you to make a claim whilst travelling. We hope that it is never needed, but it is always best to be covered for any eventuality. We have partnered with Koala Travel insurance to offer Hidden Iceland customer's Cancel For Any Reason (CFAR) Travel Insurance. As the name suggests, you can cancel for any reason, no questions asked or proof required, up to 24 hours before your trip to get refunded at least 90% of the booking price. In many instances, with more than 10 days notice, you will be refunded up to 99% of the booking price. As part of this insurance, you are also covered for medical expenses and repatriation services in case of any medical assistance being required from an injury or illness sustained whilst travelling. To read more, get a quote or purchase this Cancel For Any Reason Travel and Medical insurance, click here. Please note, the insurance needs to be purchased within 14 days of paying the deposit for your trip. If you have any questions, feel free to reach out to your Hidden Iceland Travel Expert.
Tipping is not mandatory in Iceland. However, if you feel like your guide did a great job, and you want to show appreciation for that, then a tip can be a great way to do this. There are no set guidelines for how much to tip. Just whatever you consider appropriate based on your own experience and tipping culture. You can tip in your local currency if more convenient. Some guides may be able to accept digital tips if you do not have cash. It is also a great compliment for both the guide and Hidden Iceland if you take the time to refer them on to others, or write a review on TripAdvisor, Google Reviews, Facebook, and telling all your friends about your experience.
You should bring plenty of layers. The weather in Iceland is unpredictable and changes quickly! Be prepared for wind, sun, snow and rain. We often get all four in the one day, especially in winter. There’s no bad weather, just bad clothing.
Bring a backpack to carry your camera, water bottle, waterproof/extra layers and snacks. We will always allow stops on our tour to grab snacks and drinks to keep us going for the day. Certain tours include lunch (check tour description). If it doesn’t we will stop at our favourite places in the area to eat.
A camera is always necessary, as is a positive and adventurous attitude. We look to have as much fun as we can whilst exploring Iceland’s incredible sights.
You can have a further read about how to prepare for the Icelandic weather in summer here. If your trip will be in winter, then you can find a packing guide here.
The cancellation policy that applies to your tour is based upon whether the tour is a day tour, multi-day or private tour. Please read through the detailed cancellation policies that apply to each tour within our Terms & Conditions. Please note that if a tour is cancelled by us as a result of weather, then you will be refunded in full.
The weather in Iceland can change quickly, and not always for the better. This means that some of our trips can be affected by the weather. We will endeavour to access as much of the original trip as possible and provide similar alternatives if we can’t. We don’t cancel tours for ‘unpleasant weather’ as we think it just adds to the full Iceland experience. However, our highest priority is yours and our own safety. The two main considerations are strong winds and road conditions and if the conditions change from unpleasant to unsafe then the guide can make the decision to stop the tour at any time. If this happens then a full or partial refund will be applied to your account.
If you are a travelling family, submit at the private tour form with us to see what we can offer in regards to private trips catered especially for your family. Our private trips are competitively priced, and the trip is then perfectly designed for your whole family.
Iceland has a growing tourist industry and even the quiet parts of old are becoming increasingly popular. In winter this is especially tricky as many people are trying to squeeze in as many fun activities into the few daylight hours available. Hidden Iceland endeavours to show the best of Iceland and to find a few spots that are more secluded to allow you to truly experience the magic of Iceland. We can never promise complete seclusion, but we use our experience to escape the crowds when we can.
We can’t guarantee that you’ll get your choice of guide but if scheduling allows it we’ll do our best to accommodate. This is much more possible with private tour bookings.
The Northern Lights is a natural phenomenon that is as unpredictable as it is amazing, so we cannot make any guarantees that you will see it. Where we stay on our overnight trips puts us well positioned to view them, with favorable conditions. We are always happy to recommend good spots and give you updates on the solar activity forecast and cloud cover.
We have some experience in running this trips so the times on the website are generally accurate. With that said there are many factors that can affect the timing of the trip so the duration of the trip may vary slightly from the estimated time.
GLACIER CONCERNS
We provide the technical safety equipment for walking on ice such as crampons, harnesses, helmets and ice axes. We expect you to bring a waterproof jacket and waterproof pants (not water resistant) and you MUST have waterproof hiking boots. Jeans are not appropriate. You can not wear sneakers or soft shoes, these will not fit with the crampons we provide. Staying warm is very important but staying dry is paramount. Denim and cotton do not do well in wet weather, as they do not dry and make you extremely cold very quickly. If you are unable to bring the waterproof jackets, pants or boots please then we do offer these for hire. Please contact us ahead of your tour to organise rental gear. A water bottle, snacks, spare warm clothes, wool hat and gloves are also recommended.
The glacier hike on our scheduled trips are aimed for people who have never been on a glacier or worn crampons before. With that said the ice can be steep and uneven in sections, so if you struggle with walking for one to two hours or walking on uneven and sloped ground, the glacier hike may not be for you. Each guide on the trip will make the final decision at the time of the hike. If they refuse to let you on the ice please know it is purely for the safety of not just you, but also for the rest of the group.
The glacier hike on the Sólheimajökull glacier (private tour only) is around 2.5 hours in total with around 1-1.5 hours spent on the glacier ice, hiking around 3-4 kilometres (approx. 2 miles). The hike requires a moderate fitness level where you will hike up and over uneven terrain.
The glacier hike on our Jökulsárlón Glacier Lagoon 2 day tour is a longer hike, about 4 hours in total. This gives around 2.5-3 hours on the glacier ice. This glacier hike is considered of moderate to hard level of difficulty and covers about 6 kilometres (approx. 4 miles) over uneven and ascending terrain.
If you have any issues, injuries or medical conditions that would affect walking over uneven terrain then please consider these before joining the tour. You should always discuss any concerns with your guide before going on the glacier. It is not essential to do the glacier hike if you do not feel comfortable doing so. You can just walk to the front of the glacier with the group and then wait for the group to return.
If we will not be able to do the glacier hike then we will walk up the glacier valley to the glacier as far as we can safely go to get a view of the icy giant. From here we will then continue our tour along the south coast, adding in a couple of our favourite hidden sights as we go to make up for not doing the glacier hike. These are stops that we otherwise would not have time to visit on the tour, especially with the shorter daylight hours in winter.
Definitely, the sites you will see on the glacier are incredible. You will love looking back over the photos you take.
As we are not trained medical practitioners we are not able to make an informed recommendation in regard to pregnancy in a wilderness setting. So we always recommend that you assess the risks relating to your personal physical & medical condition and contact your physician for professional advice.
It is pertinent to mention that whilst hiking on a glacier you would be crossing through terrain where there is an increased chance of slipping and/or falling. In addition, you would be using crampons (a traction device attached to footwear) which increases the need for good balance and effective foot placements.
Our glacier hiking tours typically last for 3 - 4 hrs so if you struggle with walking for one to two hours or walking on uneven and sloped ground, the glacier hike may not be for you.
You must be aware that some glaciers are upwards of 320km (200 miles) away from the nearest maternity hospital and upwards of 135km (84 miles) from an accident and emergency department.
If at any time your guide has concerns about your ability to safely complete the glacier hike, they may recommend that you don't take part and arrange alternative plans. If they refuse to let you on the ice please know it is purely for the safety of not just you, but also for the rest of the group.
We are not trying to discourage you from going on a glacier hike with us, but you must be aware you will be responsible for accepting the risks to you and your unborn child. Do not hesitate to contact us if you have further questions or concerns.
It is your responsibility to notify the guide before departure of any pre-existing illness or injury that you have that may affect the tour. This does not necessarily preclude you from taking part. It is mainly to give your guide the best chance of making the tour fit for purpose and safe. The lead guides are well trained and will know if your existing condition is likely to cause concern. If they don’t feel comfortable taking you on the glacier then it is, again, for the safety of you and the other guests. The majority of ailments will not exclude you from taking part.
All guides are experienced and well trained glacier guides. Our guides have experience working across a number of glaciers in Iceland and have completed extensive in house training and certified wilderness first aid training. Your guide is equipped with advanced glacier rescue equipment, a first aid kit, and a Tetra satellite radio.
We provide the technical safety equipment for walking on ice such as crampons, harnesses, helmets and ice axes. We expect you to bring a waterproof jacket and waterproof pants (not water resistant) and you MUST have waterproof hiking boots. Jeans are not appropriate. You can not wear sneakers or soft shoes, these will not fit with the crampons we provide. Staying warm is very important but staying dry is paramount. Denim and cotton do not do well in wet weather, as they do not dry and make you extremely cold very quickly. If you are unable to bring the waterproof jackets, pants or boots please then we do offer these for hire. Please contact us ahead of your tour to organise rental gear. A water bottle, snacks, spare warm clothes, wool hat and gloves are also recommended.
The glacier hike on our scheduled trips are aimed for people who have never been on a glacier or worn crampons before. With that said the ice can be steep and uneven in sections, so if you struggle with walking for one to two hours or walking on uneven and sloped ground, the glacier hike may not be for you. Each guide on the trip will make the final decision at the time of the hike. If they refuse to let you on the ice please know it is purely for the safety of not just you, but also for the rest of the group.
The glacier hike on the Sólheimajökull glacier (private tour only) is around 2.5 hours in total with around 1-1.5 hours spent on the glacier ice, hiking around 3-4 kilometres (approx. 2 miles). The hike requires a moderate fitness level where you will hike up and over uneven terrain.
The glacier hike on our Jökulsárlón Glacier Lagoon 2 day tour is a longer hike, about 4 hours in total. This gives around 2.5-3 hours on the glacier ice. This glacier hike is considered of moderate to hard level of difficulty and covers about 6 kilometres (approx. 4 miles) over uneven and ascending terrain.
If you have any issues, injuries or medical conditions that would affect walking over uneven terrain then please consider these before joining the tour. You should always discuss any concerns with your guide before going on the glacier. It is not essential to do the glacier hike if you do not feel comfortable doing so. You can just walk to the front of the glacier with the group and then wait for the group to return.
If we will not be able to do the glacier hike then we will walk up the glacier valley to the glacier as far as we can safely go to get a view of the icy giant. From here we will then continue our tour along the south coast, adding in a couple of our favourite hidden sights as we go to make up for not doing the glacier hike. These are stops that we otherwise would not have time to visit on the tour, especially with the shorter daylight hours in winter.
Definitely, the sites you will see on the glacier are incredible. You will love looking back over the photos you take.
As we are not trained medical practitioners we are not able to make an informed recommendation in regard to pregnancy in a wilderness setting. So we always recommend that you assess the risks relating to your personal physical & medical condition and contact your physician for professional advice. It is pertinent to mention that whilst hiking on a glacier you would be crossing through terrain where there is an increased chance of slipping and/or falling. In addition, you would be using crampons (a traction device attached to footwear) which increases the need for good balance and effective foot placements. Our glacier hiking tours typically last for 3 - 4 hrs so if you struggle with walking for one to two hours or walking on uneven and sloped ground, the glacier hike may not be for you. You must be aware that some glaciers are upwards of 320km (200 miles) away from the nearest maternity hospital and upwards of 135km (84 miles) from an accident and emergency department. If at any time your guide has concerns about your ability to safely complete the glacier hike, they may recommend that you don't take part and arrange alternative plans. If they refuse to let you on the ice please know it is purely for the safety of not just you, but also for the rest of the group. We are not trying to discourage you from going on a glacier hike with us, but you must be aware you will be responsible for accepting the risks to you and your unborn child. Do not hesitate to contact us if you have further questions or concerns.
It is your responsibility to notify the guide before departure of any pre-existing illness or injury that you have that may affect the tour. This does not necessarily preclude you from taking part. It is mainly to give your guide the best chance of making the tour fit for purpose and safe. The lead guides are well trained and will know if your existing condition is likely to cause concern. If they don’t feel comfortable taking you on the glacier then it is, again, for the safety of you and the other guests. The majority of ailments will not exclude you from taking part.
All guides are experienced and well trained glacier guides. Our guides have experience working across a number of glaciers in Iceland and have completed extensive in house training and certified wilderness first aid training. Your guide is equipped with advanced glacier rescue equipment, a first aid kit, and a Tetra satellite radio.
