BOOKING TERMS & CONDITIONS

Please note that all prices for the services provided by Hidden Iceland are in the company’s local currency, Icelandic Krona (ISK). Any pricing that is advertised in local currency on the Hidden Iceland website or through approved re-sellers is subject to exchange rate fluctuation. Therefore, any price not advertised in Icelandic Krona must be taken as indicative only with the Icelandic Krona price taking precedent. As a local operator Hidden Iceland can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

Hidden Iceland ehf. reserves the right to change its rates in case of economic changes, including, but not limited to, currency fluctuations, inflations, increased cost of supplies, tax changes and other force majeure events. In case of VAT or other tax changes, the Client contract prices will change accordingly. Price changes affected by tax changes will apply to all reservations, although reservations has been confirmed on previous prices or payment has already been made. All rates are inclusive of VAT and are subject to any official tax changes.

Our booking process is designed for your convenience and peace of mind. Upon booking, we require a 50% deposit to secure your tour, with the remaining balance due 8 weeks before the scheduled start date.

In the event that the tour is quoted within 8 weeks of its start date, full payment is required to confirm your reservation. This ensures a seamless planning process and allows us to prepare for your upcoming adventure.

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied. Any promotions held outside the Hidden Iceland website (by resellers and booking agents) cannot be applied to any direct bookings without prior approval.

All sales of Hidden Iceland gift cards are delivered by e-mail after the purchase is completed. All gift cards are charged upon sale and are non-refundable in all circumstances. Gift cards can be transferred to somebody else.

Extras and rental gear can be added upon booking if you didn’t choose it as an extra as part of booking. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation, then please contact us at info@hiddeniceland.is. Although some of our tours have rental gear held in the vehicle, this is not mandatory and if you require rental gear, you must contact Hidden Iceland prior to the tour to guarantee availability on the tour.

Safety equipment needed for each tour, such as glacier equipment, is provided by Hidden Iceland and is not classified as rental gear.

Travel insurance is always a good idea. We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, as you would when travelling anywhere in the world.

We try to provide the most flexible cancellation policy that we can, but unexpected things can come up that stop you from being able to go on your dream trip, or require you to make a claim whilst travelling. We hope that it is never needed, but it is always best to be covered for any eventuality. We have partnered with Koala Travel insurance to offer Hidden Iceland customer's Cancel For Any Reason (CFAR) Travel Insurance. As the name suggests, you can cancel for any reason, no questions asked or proof required, up to 24 hours before your trip to get refunded 90% of the total amount paid to Hidden Iceland. As part of this insurance, you are also covered for medical expenses and repatriation services in case of any medical assistance being required from an injury or illness sustained whilst travelling. To read more, get a quote or purchase this Cancel For Any Reason Travel and Medical insurance, click here. Please note, the insurance needs to be purchased within 14 days of paying the deposit for your trip. If you have any questions, feel free to reach out to your Hidden Iceland Travel Expert.

All adventure trips and outdoor activities are dependent on weather and general conditions. The weather in Iceland changes quickly particularly in winter. We reserve the right to change your itinerary and/or cancel your trip with your safety in mind. If Hidden Iceland cancels your tour due to weather or unforeseen events you will be refunded for that portion of the tour. If you, the customer, cancel the tour with weather in mind you will not be entitled to a refund. Any tour that goes ahead will have taken weather and safety into account.

In the case that a material part of the tour is unable to be provided by Hidden Iceland due to unforeseen circumstances, then a partial refund will be provided if an alternative cannot be scheduled. This partial refund will relate directly to the cost associated with the activity and not a set percentage of the tour. The Hidden Iceland team will get in touch with you directly in this case.

Guests / clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with our, or our partners, guidelines. Full responsibility must be taken for your own safety. All outdoor tours and activities carry inherent risks and Hidden Iceland does not assume any responsibility for accidents that are caused by its clients or can be traced to their own actions or are caused by factors outside of human control (force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in the trip. Depending on the excursion, you may be requested to sign an additional liability waiver or medical disclosure form.

It is your responsibility to fully read the tour description and associated guide(s) that details what each tour entails. If you are unsure whether you are able to take part in all activities, it is your responsibility to contact Hidden Iceland prior to the tour to cover any uncertainties.

We reserve the right to refuse participation to clients who we believe are under the influence of alcohol or drugs. In such circumstances no refund shall be given. Our guides reserve the right to refuse participation to any client whose conduct or manner is likely to cause offence, upset or put other clients, the public or the guide in danger. In such cases, full cancellation charges apply.

Hidden Iceland welcomes all feedback in order to improve our overall services and performance. We would greatly appreciate it if you could share your tour experience with us.

No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damages, negligence, weather, war or other unforeseeable causes (force majeure). The estimated duration of tours as indicated on our website, are standard times and can vary according to road or weather conditions. Punctuality is a key objective to Hidden Iceland’s operations. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless of whether the loss is direct or indirect.

All personal information will be strictly confidential and will not be given or sold to a third party. We do offer products or services on our website from trusted partner companies within the Icelandic tourism sector. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

• Hidden Iceland will treat you with the same courtesy, professionalism and care that we would provide to all guests. In return, we expect the same level of courtesy to be forthcoming from you, towards our Hidden Iceland staff and to other guests.

• All quoted itineraries will include accommodation, activities, guide costs, vehicles, fuel and other associated services, unless otherwise stated.

• In the case that you have already booked some components of your trip (especially outside of Reykjavík), we may ask you to cancel some if they conflict with the effective running of our quoted package.

• If you have booked accommodation in Reykjavík, prior to receiving a quote from us, then it is not a problem for us to provide a package that excludes this part of the trip.

• For logistical and quality reasons, it is not our preference to provide a partial package based around already booked activities and accommodation if they are outside of the capital region (Reykjavík).

• It is not possible to provide an itemized list of costs from Hidden Iceland if you are given a package trip quote (private, self-drive or small group tour package). The rates (unless advertised online) that we receive from our partners are confidential and include our embedded margin. We will provide individual prices for upgrades and optional extras only.

• All quoted itineraries and prices are to be considered 'indicative only' until it has been explicitly noted by us that the price is final. A tour price and itinerary is only considered final once all aspects of the tour have been reserved. It is the responsibility of both parties to conclude if the ‘quoted price’ is final (with reservations made) or if the ‘quoted price’ is indicative only. In the case of the latter, Hidden Iceland cannot be held responsible for any changes to a quoted price. 

• It is the right of Hidden Iceland to choose when to reserve and finalise a booking. 

• All hotels and secondary service providers that we partner with have been extensively tested and approved by Hidden Iceland. We will not provide you with an itinerary using untested providers unless expressly noted and agreed upon (and considered low risk/ low impact). We may refuse to provide a requested itinerary from you if we cannot operate using our approved partners and hotels, or it impacts the smooth and safe running of a Hidden Iceland tour. 

• Once an itinerary has been agreed upon and paid for, it is your responsibility to familiarise yourself with all the information we have provided you and liaise with us prior to the tour commencing if anything is unclear.

• An agreed upon and paid for itinerary, is considered final (with appropriate cancellation terms applied). Any material changes to an itinerary should be requested prior to the exchange of payment.

• We provide in-country support via our operations team between 8:00 am and 8:00 pm every day. This team is there to maintain the smooth running of all our current and upcoming tours. This team can cater for minor changes, paid additions and feedback/ complaints.

• We do not have the provision to ‘rebuild’ agreed upon itineraries in real time upon the request of the guest, nor has this been accounted for in the price of the trip.

• It is essential that up-to-date contact information is provided to us before you arrive in Iceland.  This is your responsibility to make sure all contact details work and are checked while in country.

• Hidden Iceland does not arrange international airfares.

• Travel insurance is always a good idea. We recommend that you have personal health insurance coverage when participating in any adventure activities in Iceland, as you would when travelling anywhere in the world. We try to provide the most flexible cancellation policy that we can, but unexpected things can come up that stop you from being able to go on your dream trip, or require you to make a claim whilst travelling. We hope that it is never needed, but it is always best to be covered for any eventuality. We have partnered with Koala Travel insurance to offer Hidden Iceland customer's Cancel For Any Reason (CFAR) Travel Insurance. As the name suggests, you can cancel for any reason, no questions asked or proof required, up to 24 hours before your trip to get refunded 90% of the total amount paid to Hidden Iceland. As part of this insurance, you are also covered for medical expenses and repatriation services in case of any medical assistance being required from an injury or illness sustained whilst travelling. To read more, get a quote or purchase this Cancel For Any Reason Travel and Medical insurance, click here. Please note, the insurance needs to be purchased within 14 days of paying the deposit for your trip. If you have any questions, feel free to reach out to your Hidden Iceland Travel Expert.